Medical Alarm Concepts Holding, Inc. Announces Successful Integration of iHelp Mobile Medical Alarm With Central Station OperationsKING OF PRUSSIA, PA--(Marketwired - Feb 24, 2015) - Medical Alarm Concepts Holding, Inc. (OTCBB: MDHI) (MDHI) (the Company), creator of the patented MediPendant® personal medical alarm device that provides users with a reliable and innovative way to communicate with emergency personnel and loved ones whenever medical assistance is needed, today announces the successful integration the iHelp™ mobile medical alarm with central station software and services, ensuring seamless performance between the functions.
Medical Alarm Concepts has been working with a limited number of central stations in order to create what the company calls 'iHelp™ licensed monitoring agents.' A central station becomes an iHelp™ licensed monitoring agent by working directly with the company's integration team to ensure seamless functionality between the iHelp™ device and the monitoring center's software and staff. This includes formatting the iHelp™ messages in such a way that the central station is able to receive and interpret them based on their system's requirements, establishing a monitoring profile to ensure that all alarm events can be captured and acted upon, and testing this customized process flow in real-time with live operators to confirm complete workability.
The company currently has several iHelp™ licensed monitoring agents, and is working with several other central stations to integrate them as well. Medical Alarm Concepts is hoping to have at least 7 iHelp™ licensed monitoring agents by the end of the 2nd quarter 2015.
The iHelp ™ mobile medical alarm or mPERS enables the user to wear and use their medical alert pendant both inside and away from their home. Unlike regular home medical alert systems, these mobile medical alert pendants will work anywhere there is cellular service, enabling even active users to enjoy the benefits of a medical alarm while on the go. One of the iHelp's™ most attractive features is the 'Loved One Locate', which enables a friend and/or family member to pinpoint the exact location of the iHelp™ user at any time using the proprietary GPS locator in the unit, Google Maps, and a standard smart phone. This function adds an additional level of security and peace of mind to the user and their loved ones.
"The fact that we have successfully integrated the iHelp™ mobile medical alarm with central station functions is a big step in ensuring that the dealer and the end-user have a positive experience with our products and services," explained Anthony Chetta, Vice President of Information Technology at Medical Alarm Concepts. "Our goal is to eliminate as much of the manual processing as possible, in order to avoid human error, and to ensure the safety and satisfaction of our customer is sustained."
For more information about the iHelp™, go to www.ihelpalarm.com.
About Medical Alarm Concepts Holding, Inc.
Medical Alarm Concepts Holding, Inc., a publicly traded company under the symbol MDHI, is the creator of the MediPendant® a patented two-way and three-way medical alarm, as well as the iHelp™ mobile medical alert, a state-of-the-art mobile personal emergency response system (mPERS). The MediPendant® has been featured in nationally renowned retailer Costco Wholesale Corporation since 2011 and has received 28 product reviews on the retailer's website, 21 of which are "5 out of 5 Star" ratings. The average rating is "4.5 Stars out of 5 Stars."
For more information, please visit our website at www.medipendant.com.
Medical Alarm Concepts Holding, Inc.
877-639-2929 ext 113